Service & Support
Stancil Solutions Service and Support is unmatched in the industry today. No one else can match our level of customer commitment or deliver the level of service we do. We stand behind every product we sell with a 24 Hour “LIVE” Customer Service/Helpdesk to provide immediate response when you have a problem or even a simple question. Call handling and routing is managed to maintain an average speed of answer of 15 seconds or less. We know when you have a problem or even a simple question whether two in the afternoon or two in the morning you need someone to be there. You will be greeted by professional, friendly, and knowledgeable Support Engineers eager to assist you no matter the issue. Click here to download our services brochure.
Click this link if you need technical support.
Click this link to view the status of an open ticket or to open a new ticket from the Web Portal.
Synergy Lifeline
24 Hour system monitoring and notification. Synergy will monitor your system and report any issues to our LIVE Helpdesk 24 hours a day, 7 days a week for immediate response. Peace of mind with Synergy. Click here for more information.
On-Site Services
We offer on-site service anywhere in the US with a response time of 2-4 hours. Should it be necessary to replace a component in your Recording System, Stancil can dispatch a professional, friendly, and knowledgeable service technician to your location.
Installation
When purchasing a new Recording System it is critical the system is installed properly. If it is not installed properly many issues can arise. Stancil Solutions offers factory installation with each of our systems. One of our professional, friendly, and knowledgeable Installation Engineers can perform the complete installation or work with your team to properly install the system.
Training
In order to maximize the potential of your new Recording System you need to know how to use it. We provide extensive training during the installation of the new system. From call takers to system administrators, we have training classes designed to insure you are provided with every piece of information required to operate our system to the fullest.
Extended Maintenance
Stancil Solutions offers a variety of Extended Maintenance Options for the Stancil Recording System. By offering options it will allow you choose which package meets your needs rather than have offerings forced upon you. You decide what you need and we deliver.
| Option 1 |
24x7 Helpdesk Coverage, Hardware Replacement and On-Site Service. |
| Option 2 |
24x7 Helpdesk Coverage with 8x5 Hardware Replacement and On-Site Service. |
| Option 3 |
8x5 Helpdesk Coverage, Hardware Replacement, and On-Site Service. |
| Option 4 |
24x7 Helpdesk Coverage and Hardware Replacment |
| Option 5 |
8x5 Helpdesk Coverage and Hardware Replacement |
| Option 6 |
24x7 Helpdesk Coverage |
| Option 7 |
8x5 Helpdesk Coverage |